Terms and Conditions

These Terms and Conditions govern access to and use of the Helply AI chatbot service operated by Helply, the seller of the service. By creating an account, starting a trial or using Helply, you agree to these terms.

Service

Helply provides AI chatbot software for businesses to answer customer support questions, qualify leads, book appointments, connect business data and integrate with websites and customer messaging channels.

Subscriptions and Paddle

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all Helply orders. Paddle processes payments, taxes, invoices, subscription administration, customer service inquiries and returns. Helply's Refund Policy explains refund eligibility.

Acceptable use

You must not use Helply for unlawful, deceptive, abusive, harmful, discriminatory, spam, phishing, malware, fraud or rights-infringing activity. You must not bypass security, payment or usage limits, reverse engineer the service, scrape protected systems or rely on AI outputs as regulated professional advice without qualified human review.

Intellectual property

Helply owns the service, software, workflows, designs, models, documentation, trademarks and related intellectual property. You retain ownership of business data you provide and grant Helply the rights needed to process it to deliver the service.

Suspension and termination

We may suspend or terminate access for breach of these terms, non-payment, suspected fraud, security risk, unacceptable use or activity that may harm Helply, customers or third parties.

Contact

Questions about these terms can be sent to legal@helply.app. Seller: Helply.